Important Updates for STATchat

Feb. 2, 2024

Do you have questions about your claim and cannot find the answer on My Insurance Manager^SM (MIM)? You can speak with a representative in Provider Services using STATchat to get more help. STATchat is an easy tool to use and is accessible through MIM.

We have made recent updates to the port requirements. It is important for you to let your information systems team know about these changes to ensure you have a seamless transition.

The media IPs and port ranges for SIP calls in all regions includes 54.172.60.0/23, 34.203.250.0/23 and 168.86.128.0/18. This should be added to your firewall rules. Additionally, the UDP port range was expanded to 10,000 – 60,000.

Review the following table for additional details:

Port Requirements

Component	Address	Client-side port used	Server-side port used	Protocol
Signaling	*.twilio.com	Any (1,024 to 65,535	443	TCP
TRP	54.172.60.0/23, 34.203.250.0/23, 168.86.128.0/18	Any (1,024 to 65,535)	10,000 - 60,000	UDP

If you have any questions, please contact Provider Education at Provider.Education@bcbssc.com or by reaching out to your Provider Relations Consultant directly. You can view the latest territory maps for their contact information.