February 27, 2024

There was a recent update to the filing guidelines for dental claims for members who had the prefix of ZCR. On Dec. 31, 2023, the prefix ZCR was no longer supported by BlueCross BlueShield of South Carolina. As a result, dental claims for members who had this prefix should have been submitted without the prefix.

Claims received on or after this date, and before this publication, are being manually processed. Going forward, if a member comes to your dental office and presents you with an identification (ID) card that has the prefix ZCR, only include the ID number when submitting the claim. The prefix is no longer needed.

New ID cards are being created for these members and will be sent soon.

If you have any questions regarding this bulletin, please reach out to Provider Education at Provider.Education@bcbssc.com or contact your dedicated Provider Relations Consultant. You can view the latest territory map for their contact information.