June 29, 2021

Network participating providers located in South Carolina are required to submit an application for enrollment into the telehealth program prior to rendering services.  Providers outside of South Carolina are not required to complete this application but should follow their local plan’s guidance on telehealth.  Approved services are outlined in CAM 176, which can be located on the Medical Policies Pages of www.SouthCarolinaBlues.com or www.BlueChoiceSC.com.

South Carolina network providers seeking telehealth approval should:

• Complete the Virtual Care Services Application.
• Email the completed application to VirtualCare@bcbssc.com.

When the application is received, it is reviewed for approval by the appropriate Provider Networking Partnerships and Innovations team or the Companion Benefit Alternatives team, if related to behavioral health.  Once the review has been completed, the provider will be notified of the outcome.

Note: Only one application is required.  However, be sure to include the Tax IDs, all NPIs, and all locations that need to be enrolled.  A spreadsheet can be attached to the application if there are multiple locations that need to be enrolled.

If you have any questions regarding the information presented in this bulletin, please contact Provider Education using the Provider Education Contact Form located on one of the above-mentioned websites.